FAQs

Account

You don’t have to set up an account to shop with us, although we recommend you do to make future shopping with us more personalized and efficient.

If you sign up to Warawara you will benefit from:

  • Newsletters - receive updates, special promotional offers, notifications of new arrivals and plenty of inspiration.
  • Quick checkout - save your credit card information and your shipping and billing addresses to make your next purchase quicker. Track your orders live as they make their way to your home.

Payment

We accept Paypal, ShopPay, and Credit Card (Visa, Mastercard, American Express, and Union Pay).

All payments made on https://wara.us/ are secure, all transactions are in US dollars.

Shipping

All processes will take some time and it varies from 3 to 5 working days. Kindly note that dispatch times may increase during high demand periods.

Shipping costs: $20 | Free on orders over $500 USD

Return

You may return the items purchased from Warawara's online store within 7 days of receipt of your order. Please note that all products are to be returned in their original condition.

Email us at info@wara.us with your order number and reason for return; we will process your request and provide you with a return address (different from the contact us address).

The cost of shipment and tax, customs, import duties and the administration costs associated with the return are the responsibility of the client and will be deducted from the refund amount.

If the product is returned for reasons other than a quality issue, the cost of return shipping would be the responsibility of the customer.

NOTES:

  • Please do not return any orders for uncommunicated reasons.
  • Please do not send your purchase back to the contact us address.
  • To complete your return, we require a receipt or proof of purchase.

Delivery times and costs

You'll receive an e-mail that confirms your order has been shipped. Delivery times are 5-15 working days from the moment the shipping confirmation e-mail is sent.

Shipping costs for uncollected packages will not be paid by Warawara.

Uncollected packages

Warawara insures each purchase during its time in transit until it is delivered to you. All orders require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, signature by the third party is deemed to be sufficient proof of delivery and fulfilment by Warawara.

Disclaimer

Our goods are crafted with a combination of hand and machine techniques; small imperfections or variations in shape, size, and color should not be seen as faults.

LEATHER: Color differences, grain changes, wrinkles, or marks are not uncommon. Depending on the type of leather, it can show these characteristics in varying amounts, which is part of the beauty of the leather and will not be accepted as faults.

FABRIC: The nylon fabric is water-resistant, meaning it can repel water to a degree, but prolonged exposure to water or allowing water to sit on the surface may cause it to seep through.